I currently have a collision claim that involves a damaged hood that needs to be replaced. They are trying to tell me that since I took a hail damage claim a few years ago that included the hood that they will not replace the hood this time. I thought the reason that I pay collision AND comprehensive damage insurance was to make sure I was covered in either case, regardless of whether both happened during my ownership of the vehicle. What’s even more fishy is that the person dealing with my case at the collision repair shop asked me if I had a hail claim about a year ago and it was more like five years ago. Whether or not the insurance company cut me a check for the hail damage claim five years ago, aren’t they just trying to cheat me on this collision claim? I’m ticked, and I just wondered if anybody had any professional advice on the matter. Thanks all.
I’m not denying that I did not have the prior hail damage repaired, I’m just troubled by the fact that I have been a loyal customer for my entire driving life and that this hail claim was 5 years ago. I live in a region that gets frequent hail during the spring storm season and in fact, we got nailed with two pretty nasty ones in just the past week. I realize what the insurance company is saying and I realize I don’t have much of a leg to stand on in a technical sense. But where does an insurance company decide to show a little good faith to a lifelong customer and meet somewhere in the middle. I realize that I may be fighting a losing battle, but I would just like to see my insurance company live up to its slogan and be there like a good neighbor.
I’m not denying that I did not have the prior hail damage repaired, I’m just troubled by the fact that I have been a loyal customer for my entire driving life and that this hail claim was 5 years ago. I live in a region that gets frequent hail during the spring storm season and in fact, we got nailed with two pretty nasty ones in just the past week. I realize what the insurance company is saying and I realize I don’t have much of a leg to stand on in a technical sense. But where does an insurance company decide to show a little good faith to a lifelong customer and meet somewhere in the middle? I know that I may be fighting a losing battle, but I would just like to see my insurance company live up to its slogan and be there like a good neighbor.
Did you have the hail damage repaired? If yes, then you should be able to show the insurance company that the damage was repaired. If the damage was repaired - then the hail damage claim has no bearing on this loss.
However, given the way your question is asked….I suspect you pocketed the money and did not have the repairs done.
In which case, the insurance company does not owe to re-repair the damage.
Frequently in hail damage to hood claims you have to replace the hood. If the insurance company wrote an estimate to replace the hood b/c of the hail damage and you did not replace the hood—-they do not owe you another hood. You can not get paid twice to replace the same hood.
If they did not write to replace the hood b/c of the hail damage - rather did a paintless repair….then what they should do is write an estimate for the total cost to do the repairs from this accident and subtract the total cost of the repairs from the prior accident that you did not have done - subtract your deductible and pay you the difference.
The math would look like this: this damage - prior damage - deductible = amount paid.
The insurance company is not trying to trick you.
Rather is sounds like you are trying to trick them and collect twice for the hood.
The issue is not the insurance company cutting you a check for the prior damage. The issue is that you did not have the hail damage repaired.